Privacy Policy

Welcome to True High Collabs. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, https://truehighcollabs.co.uk/ (“the Site”), and engage with our services.

1. Who We Are
True High Collabs (“we”, “our”, or “us”) operates as a provider of supplements and wellness products. We are committed to complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect the following types of personal information:
• Contact Information: Name, email address, postal address, and phone number.
• Account Information: Username and password for any account you may create.
• Transaction Information: Purchase details and payment information.
• Marketing Preferences: Information on your preferences for receiving marketing communications.
• Usage Data: Information on how you use our Site, including IP address, browser type, and website interaction data.

3. How We Use Your Information
We use the personal information we collect for the following purposes:
• To process and fulfil orders
• To improve and personalise our services
• To communicate with you regarding your purchases, including customer service and support
• To send marketing and promotional content, if you have opted in
• To comply with legal obligations, including fraud prevention and regulatory compliance

4. Marketing Communications
If you opt in, we may send you information about products, offers, and updates via email or SMS. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in any email or by [contacting us directly (insert contact email or link)].

5. Sharing Your Information
We may share your personal information with third parties under the following circumstances:
• Service Providers: We may share information with third-party service providers who assist us with payment processing, website hosting, email marketing, and data analysis.
• Legal Obligations: We may disclose information if required by law or to protect our rights or the rights of others.
• Business Transfers: If our business undergoes a sale, merger, or acquisition, your information may be transferred to the new owner.

We do not sell or rent your information to third parties.

6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
• Access: You can request access to the personal data we hold about you.
• Rectification: You may request that we correct or update inaccurate information.
• Erasure: You have the right to request that we delete your personal data, under certain conditions.
• Restriction: You can request that we limit how we use your data.
• Objection: You can object to us processing your data for direct marketing purposes.
• Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected]

7. Data Security
We take data security seriously. We use appropriate physical, electronic, and procedural measures to protect your personal information. However, no method of data transmission over the internet can be guaranteed as completely secure, and we cannot ensure the absolute security of your data.

8. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected or as required by law. When data is no longer needed, we will securely delete or anonymise it.

9. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to improve user experience and analyse website traffic. By using our Site, you consent to our use of cookies in accordance with our Cookie Policy.

10. Changes to Our Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our Site. We encourage you to review this page regularly to stay informed of our data practices.

11. Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your data, please contact us at:

True High Collabs

Email: [email protected]

Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

We are committed to resolving any issues promptly and efficiently.

Last updated: 11/11/24